eh333 Privacy
Policy & Data Protection

1 About This Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by eh333 ("we", "us", "the Platform") in connection with the operation of the eh333 website, mobile-optimised site and all associated services, including casino games, sports betting, promotions and customer support.

This Policy should be read alongside our Terms & Conditions, which together constitute the complete agreement governing your use of eh333. Definitions used in the Terms & Conditions carry the same meaning in this Policy unless stated otherwise.

eh333 acts as the data controller in respect of the personal information you provide when registering and using the platform. As data controller, we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring that processing is conducted lawfully, fairly and transparently.

2 Data We Collect

The categories of personal data that eh333 may collect about you include, but are not limited to, the following:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are 21 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address and mobile phone number
• National Identification (NID) number or passport number, where provided for KYC verification

2.2 Financial and Transaction Data

• Details of deposits and withdrawals, including amounts, timestamps and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet numbers associated with bKash, Nagad or Rocket accounts (account holder name only — eh333 does not store full wallet credentials or PINs)
• Transaction reference numbers and processing statuses
• Account balance history and wagering activity records

2.3 Technical and Usage Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, browser type and version
• Pages visited, games played, session duration and click-path data
• Login timestamps and frequency of use
• Cookie identifiers and similar tracking technology data (see Section 7)

2.4 Communications Data

• Contents of support enquiries submitted via email or live chat
• Records of any complaints or dispute correspondence
• Your marketing communication preferences

2.5 Verification Documents

• Copies of government-issued photo ID (National ID card, passport or driving licence)
• Proof of address documentation (utility bill, bank statement)
• Screenshots or confirmation of payment method ownership as required during KYC

3 How We Collect Your Data

eh333 collects personal data through the following channels:

• Direct provision: Information you supply when registering your account, completing KYC verification, making a deposit or withdrawal, or contacting our support team
• Automated technologies: Technical and usage data collected automatically when you interact with the eh333 platform, via cookies, server logs and similar tracking technologies
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay and card payment gateways when you complete a financial transaction
• Identity verification partners: Where you submit KYC documentation, our verification partners may return a validation result to us confirming whether the document is authentic
• Fraud prevention services: Risk signals and device fingerprinting data provided by our fraud detection partners to help identify suspicious account activity

4 How We Use Your Data

eh333 uses the personal data we collect for the following purposes:

Purpose	Description
Account management	Creating and maintaining your eh333 account, verifying your identity and age, and managing your account settings and preferences
Payment processing	Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and maintaining transaction records
Legal compliance	Meeting our obligations under applicable gaming regulations, anti-money laundering (AML) requirements and responsible gaming standards
Customer support	Responding to your enquiries, resolving disputes and processing account-related requests
Platform security	Detecting, preventing and investigating fraud, account abuse, collusion, bot activity and other prohibited conduct
Service improvement	Analysing usage patterns to improve game offerings, site performance, navigation and the overall player experience
Responsible gaming	Monitoring gameplay patterns to identify players who may be exhibiting signs of problem gambling and providing appropriate support interventions
Marketing (with consent)	Sending promotional emails, SMS messages or in-platform notifications about bonuses, events and new games — only where you have opted in

5 Legal Basis for Processing

eh333 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions — including operating your account, processing payments, and delivering the games and services you have requested
• Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, fraud prevention obligations and other applicable legal duties
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention and service improvement, where our interests are not overridden by your privacy rights
• Consent: Processing for direct marketing communications, where you have provided clear and specific consent that may be withdrawn at any time

6 Sharing Your Data

eh333 does not sell, rent or trade your personal data to any third party. We may, however, share your data with trusted third-party service providers in the following circumstances:

6.1 Payment Processors

When you make a deposit or withdrawal, your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa or Mastercard) to the extent necessary to complete the transaction. Payment processors operate under their own privacy policies and data protection obligations.

6.2 Identity Verification (KYC) Partners

KYC documentation you submit may be processed by our identity verification partner. The verification partner returns a validation result to eh333; document images are stored securely and are not used for any purpose beyond identity confirmation.

6.3 Fraud Prevention and Security Partners

Technical data including IP addresses, device identifiers and behavioural signals may be shared with our fraud prevention partners to detect and prevent account abuse, money laundering and other prohibited activity on the eh333 platform.

6.4 Legal and Regulatory Disclosures

eh333 may disclose personal data to regulators, law enforcement agencies or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of eh333, our players or the public.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving eh333, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7 Cookies & Tracking Technologies

eh333 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the eh333 site. The following types of cookies are used:

Cookie Type	Purpose	Duration
Strictly necessary	Maintain your login session, store game state, enable secure payment flows	Session / up to 24 hours
Functional	Remember your language, display preferences and responsible gaming tool settings	Up to 12 months
Analytical	Collect aggregated usage statistics to help us understand how players navigate the platform and where improvements can be made	Up to 12 months
Security	Assist in fraud detection and prevention by capturing device fingerprinting signals	Up to 6 months

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the eh333 platform, including your ability to log in and place bets.

8 Data Retention

eh333 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with eh333, plus a minimum of five (5) years following account closure, as required by anti-money laundering regulations
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• KYC documentation: Retained for five (5) years following account closure or the completion of the relevant verification process
• Customer support correspondence: Retained for three (3) years from the date of the last communication
• Technical and usage data (logs): Retained for up to twelve (12) months, after which data is aggregated and anonymised
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter to document the withdrawal

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

9 Data Security

eh333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the eh333 platform
• Encryption at rest for sensitive data stored on our servers, including financial records and identity documents
• Role-based access controls limiting which members of our team can access personal data, on a strict need-to-know basis
• Regular security audits and penetration testing of our platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login
• Monitoring systems that detect and alert us to unusual login behaviour or data access patterns in real time

Whilst eh333 takes all reasonable precautions to secure your data, no method of transmission over the internet is completely infallible. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take all appropriate remediation steps.

10 Your Privacy Rights

As a player on the eh333 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

• Right of access: You may request a copy of all personal data that eh333 holds about you, together with information about how it is being processed
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restriction: You may request that we temporarily pause the processing of your personal data while the accuracy or lawfulness of that processing is under review
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us, which you may transfer to another service provider
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and to the use of your data for direct marketing purposes at any time
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal

11 Children and Minors

The eh333 platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — whether through registration, gameplay or any other means — we will immediately close the associated account, delete the data and, where applicable, refund any deposits made.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on eh333, please contact us immediately at [email protected] so that we can investigate and take prompt action.

12 Third-Party Links

The eh333 platform may contain references to third-party payment providers such as bKash, Nagad, Rocket and Upay. When you interact with any third-party service — including completing a payment transaction — you are subject to that third party's own privacy policy and terms of service. eh333 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with your eh333 account.

13 Updates to This Policy

eh333 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email and will update the "Effective Date" at the top of this document.

We encourage you to review this Policy periodically to stay informed about how eh333 protects your personal data. Your continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated terms.

14 Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact the eh333 Data Protection team:

Email: [email protected]
Subject line: "Privacy Rights Request"
Response time: Within 30 days (Bangladesh Standard Time, UTC+6)

If you are dissatisfied with how we have handled your personal data or responded to a privacy rights request, you have the right to raise a complaint. We take all such complaints seriously and commit to investigating and responding to them in good faith.